FAQs


SHIPPING

Processing time 

The time I need to prepare an order for shipping varies. For details, see individual items. 

Estimated shipping times 

  • North America: 1 - 2 weeks 

I'll do my best to meet these shipping estimates but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

 

CUSTOMS AND IMPORT TAXES

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

 

PAYMENT OPTIONS

Secure options

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RETURNS & EXCHANGES

I gladly accept exchanges 

Just contact me within 14 days of delivery 

Ship items back to me within 30 days of delivery 

I don't accept returns or cancellations 

But please contact me if you have any problems with your order. 

The following items can't be returned or exchanged 

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: 

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons) 

Conditions of return

 Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

PRIVACY POLICY

 I will only use your shipping and billing address, and contact information: 

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

 

Wondering how to wear your Byrd Wire Headband?

Here's a quick demonstration featuring our gold and black pleather headband, with a rosette finish!